Occasionally, a host may need to cancel a reservation, which can disrupt your travel plans. If this happens, rest assured that you’ll receive a full refund.

Your refund if your host cancels

If your host cancels your reservation before check-in, you’ll receive a full refund, including service fees. The refund will be processed to the payment method you used when booking.

Reservations with check-in more than 30 days away

Your refund will be processed immediately.

Reservations with check-in within 30 days

We’ll contact you to confirm if you’d like your refund processed right away or assistance in rebooking.

The time it takes for the refund to appear in your account depends on your bank or financial institution. For common refund timelines, visit our Help Center.

Rebooking assistance if check-in is within 30 days

Every booking on Livjaza comes with comprehensive support, including assistance if your host cancels within 30 days of check-in. We’ll help you find a similar place to stay, based on availability and comparable pricing.

Notification process for host cancellations

If a host cancels your reservation, you’ll receive an email with all the details, including information about your refund.

What to do if your host asks you to cancel

If your host informs you that they can no longer accommodate your stay, do not cancel the reservation yourself. Instead, ask your host to initiate the cancellation. This ensures that you will receive a full refund.

By following these steps, you can manage any disruptions to your travel plans smoothly and ensure you receive the appropriate support and refunds from Livjaza.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.