Securing your online accounts is essential in the digital age. This comprehensive guide will walk you through everything you need to know to keep your Livjaza account safe from threats such as phishing, unauthorised access, and more. We'll cover identifying legitimate emails and websites, creating strong passwords, managing suspicious activity, and more

Recognizing genuine Livjaza emails and websites

Phishing is a common technique fraudsters use to steal personal information by creating fake emails or websites that look like Livjaza. Here’s how to spot and avoid these scams:

Check the links: Legitimate Livjaza links always start with https://www.livjaza.com or a country-specific URL like https://es.livjaza.com. Be cautious of any links that deviate from this pattern.
Verify the domains: Authentic emails from Livjaza come from specific domains, typically it would end with @livjaza.com. Emails from similar-sounding but different domains, like @livjaza-official.com, are likely fraudulent.
Look for the lock icon: Secure websites display a lock icon in the browser's address bar. Always check for this icon before entering personal information.
Be wary of threatening tones: Authentic emails from Livjaza will never threaten account suspension without any legitimate reason or demand immediate action to avoid dire consequences. If in doubt, log into your account directly via the Livjaza homepage or reach out to support@livjaza.com if you have any concerns/questions regarding your account.

If you suspect a website or email is fraudulent, report it to Livjaza through the dpo@livjaza.com

Securing your account

While Livjaza works hard to protect your account, you can take additional steps to ensure your information remains secure:

Use strong passwords: Your Livjaza password should be unique and not used on any other site. It should include a mix of letters, numbers, and special characters and must be at least 8 characters.
Review account activity: Regularly check your account activity to ensure no unauthorised logins. If you notice anything suspicious, report it immediately.
Keep software updated: Ensure your devices have the latest security updates and antivirus software to protect against malware and other threats.

Creating a strong password

A strong password is your first line of defence.

Follow these tips to create one:

Use at least eight characters.
Mix letters, numbers, and special characters.
Avoid common words and simple patterns.

If remembering multiple passwords is challenging, consider using a reputable password manager to keep track of them securely.

Reviewing recent logins

To see the details of recent logins to your account, navigate to Account > Login & Security > Device History. This section shows the browser or device used, the time of access, and the location. If you notice any unfamiliar activity, change your password immediately.

Two-step authentication

Livjaza offers two-step authentication for added security, particularly for users in the European Economic Area (EEA).

This process involves:

Entering a one-time passcode sent to your phone.
Confirming your identity with a PIN or security question.

Ensure your account has an up-to-date phone number that is capable of receiving verification codes.

Anonymizing emails for communication

Livjaza uses anonymised email addresses to enhance security. If you need to communicate outside the Livjaza platform, an anonymous email address like john-abc123xyz@host.livjaza.com will forward messages to your actual email without revealing it.

Handling unauthorised access

If you suspect unauthorised access to your account, visit Livjaza's security page to change your password and review recent activity. Ensure your contact details, profile, and payment methods have not been altered.

Data security and privacy

Livjaza is committed to keeping your personal information secure. Your data is retained only as long as necessary to provide services or comply with legal obligations. For detailed information, refer to Livjaza's Privacy Policy.

User screenings

In certain countries, Livjaza screens users against publicly available information to prevent misuse of the platform. This includes checks for severe crimes and other illicit activities, ensuring a safer community.

Understanding your data file

You can request a copy of your data through Account > Privacy & Sharing > Request Your Data. This file includes profile details, messages, reservations, and payment history. For more detailed guidance, visit the Livjaza Support page.

Login notifications

Livjaza will notify you via email whenever your account is accessed from an unfamiliar device. The email will detail the browser or device used, the time, and the location. If it wasn't you, check your account for unauthorised activity immediately.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.