At Livjaza, we emphasise the importance of being a considerate neighbour and maintaining a safe, respectful community for everyone. Whether you're a host or a guest, here's what you need to know about responsibility, trust, safety, and reporting issues.

Being a good neighbour

Responsible hosting with Livjaza means taking responsibility for your neighbours and the community. Be mindful of your surroundings, adhere to safety guidelines, and ensure your guests do the same.

Trust and safety

Our community standards help hosts and guests learn about each other and make informed decisions, fostering trust and safety within our community.

Direct, dedicated support

Report disturbances
Arrange a call with our team
Find links to local emergency services if needed

Proactive measures for hosts to prevent issues with neighbours

Confirm with guests that they’ve read and agreed to your house rules before their stay begins.
Clearly state in your house rules that parties or events are not allowed.
Update your listing description to reflect these rules.
Set a maximum number of guests for your space.
Inform guests of appropriate parking locations.
Display printed copies of your house rules and any building rules in your place.
Notify neighbours when guests will be present.

Reporting issues and safety concerns

How to report discrimination

Livjaza’s anti-discrimination policy is designed to protect our community.

To report discriminatory content:

Profile, listing, or message: Click the flag icon to report content that violates our Anti-discrimination policy.
Livjaza app: Tap the More icon and "Report" to flag a message.
In-person incident: Contact us with detailed information and identify the person involved.

Note: If your safety is threatened in an emergency, contact local police or emergency services immediately.

What we do with reports

Our community support team investigates reports and may request additional documentation. We offer personalised, hands-on booking support to help you find a different place to stay if needed. If someone is found to have violated our Anti-discrimination policy, we will take corrective action, including warnings, suspension, or account removal.

Reporting listings and messages

If you come across a listing that raises concerns, please report it to help us maintain the safety of our community.

Reasons to report a listing include:

Inappropriate or misleading content or photos
Scams or phishing attempts

To report a listing

Click the listing, then click "Report this listing" under the pricing details section. Select the reason and provide further details if required.

Reporting illegal content

You can report suspected illegal content through our web form. Include the type of illegality suspected, the exact location of the content, and any supporting documentation. We will review your report and take the necessary action.

By adhering to these guidelines and utilizing our support resources, we can ensure that Livjaza remains a safe, welcoming, and respectful community for everyone. Thank you for being a responsible member of the Livjaza family.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.