Maybe you just need peace of mind before booking, or perhaps you need to cancel right now.

Find the cancellation policy before you book

You can find cancellation details on the listing page and during the booking process—before you pay.

Desktop, iOS, Android, Mobile App

Click on the listing and select your dates.
Scroll to the Booking policies of the Listing,
You will be able to see the Cancellation Policy for your dates.

Find the cancellation policy for a confirmed reservation

Desktop, iOS, Android, Mobile App

Click Trips and select the reservation you want to check.
Under Reservation Details, go to the Cancellation Policy.
Click Read More to view the cancellation policy applicable to your reservation.

Check if you can cancel your reservation for free

Cancellation policies can always be found in the “Booking policies” section of the listing page and the checkout screen while booking. If you’ve already booked, you can find the full details of your Host’s policy on the Reservation Details Page.
Cancellation policies are set by the Host and vary by listing. If a Host has selected a policy with a fully refundable option, you can cancel the reservation for free — just make sure you cancel before the time and date listed.
Some listings may be non-refundable or only partially refundable after specific dates and times. In these cases, you won’t be able to cancel your reservation for free unless Livjaza’s Major Disruptive Events Policy covers the cancellation.

Cancellation deadlines and refunds

The times and dates we display for cancellation policies are based on the local time zone of the listing. Cancellation deadlines for receiving refunds are measured from the check-in time for the listing in its local time zone or 3:00 PM if no check-in time is specified.
If you want your refund, start canceling your reservation, and we’ll give you a detailed breakdown. Depending on the length of your stay, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after check-in.

Major Disruptive Events

In rare circumstances that a large-scale event at your destination prevents the completion of your reservation, you may be eligible for a refund under Livjaza's Major Disruptive Events Policy.

Issues while you're on a trip

If you encounter issues at your listing that the Host cannot resolve quickly, you may be protected under our Booking, Cancellation, Rebooking and Refund Policy.

Cancellation policies for Hosts

If you are a host or want to learn more about the cancellation policies available, please refer to the cancellation policies for your listing.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.